Effective Date: 5 April 2026
At Fair Go Travels, we aim to keep our terms clear, fair, and practical for both our clients and our company. These Booking Terms & Policies apply to all quotations, bookings, tours, transport, accommodation, excursions, and related travel services arranged by us. By making a booking with us, you agree to these terms.
Fair Go Travels arranges tours, accommodation, transport, excursions, and related travel services in Sri Lanka and other destinations.
In these terms:
The lead traveller or person making the booking accepts these terms on behalf of all travellers in the booking and is responsible for ensuring that all members of the group are aware of the relevant terms and conditions.
If you use our website, booking channels, or written communications to make or request travel arrangements, you confirm that you are legally able to enter into a binding arrangement on behalf of yourself and, where applicable, the travellers included in your booking.
These terms apply to all services offered by Fair Go Travels, including tailor-made Sri Lanka round tours, fixed tour packages, hotel bookings, airport transfers, transport arrangements, chauffeur services, excursions, attraction and activity bookings, guide services, itinerary planning, and all related booking, reservation, and travel coordination services.
They apply to bookings made through our:
Nothing on our website, social media pages, brochures, or communications constitutes a binding offer by Fair Go Travels or by any supplier. Such content is an invitation for you to make a booking request, which remains subject to availability, supplier acceptance where applicable, and our written confirmation.
Quotes
All quotations are subject to availability at the time of booking. Unless otherwise stated in writing, quoted prices are indicative and may change before confirmation due to supplier rate changes, taxes, fuel costs, exchange rate movements, or availability changes.
Booking confirmation
A booking is confirmed only upon written confirmation by us and receipt of the stated deposit or full payment.
Unless otherwise stated, the standard deposit is 20% of the total booking value.
For peak season or specially restricted products, a higher deposit may apply and will be stated at quotation or confirmation stage.
If a booking is made within 30 days of arrival or travel commencement, full payment may be required at the time of confirmation.
Until both written confirmation and payment are received, no room, rate, seat, vehicle, activity, or other service is guaranteed.
Lead traveller responsibility
The lead traveller who makes the booking accepts these terms on behalf of all travellers in the group and is responsible for ensuring that all members of the party are informed of the applicable terms and any important conditions relevant to the journey.
Standard deposit
Unless otherwise stated in writing, a 20% non-refundable deposit is required to confirm a booking.
Final payment
Unless otherwise stated in writing, the remaining balance must be paid not later than 30 days before arrival or travel commencement. If full payment is not received by the applicable deadline, we may treat the booking as cancelled by you, release reserved services, retain any non-refundable amounts, and recover any supplier charges already incurred.
Payment charges
Any bank charges, transfer fees, payment gateway fees, card charges, currency conversion costs, or intermediary bank deductions are the responsibility of the client unless otherwise agreed in writing.
Payment methods
Payments may be accepted by bank transfer, payment link, card payment, or other method approved by Fair Go Travels from time to time. Where electronic payment gateways are used, payments are processed through the relevant secure payment platform or payment processor. We do not guarantee the continuous availability of any specific payment provider.
Where card payments are accepted, additional processing or gateway charges may apply and will be communicated where relevant.
Before confirmation
Before a booking is confirmed, all prices remain subject to change due to:
After confirmation
After confirmation, if costs increase due to reasons beyond our reasonable control, including tax increases, fuel surcharges, exchange rate changes, or mandatory supplier price revisions, we reserve the right to revise the price accordingly. If this happens, we will inform you as soon as reasonably possible.
Quote validity
Unless otherwise stated, quotations are valid only for the period mentioned in the quotation or, if no period is stated, until rates or availability change.
Obvious errors
We reserve the right to correct any genuine and obvious pricing, calculation, or typographical error at any time.
Currency
Unless otherwise stated in the quotation or invoice, prices may be quoted in USD, LKR, or another stated currency. Where a different billing or settlement currency is used, exchange differences and related banking costs may apply.
If you need to amend a confirmed booking, the request must be made in writing and will be subject to availability and supplier approval.
We may charge an amendment/admin fee of USD 50 or LKR equivalent per change, plus any charges imposed by hotels, transport providers, ticketing agents, airlines, or other suppliers.
The amendment/admin fee may still apply where significant work has been undertaken on your requested change, even if the amended arrangement cannot ultimately be confirmed.
Certain changes, such as travel dates, names, hotels, rooming, vehicle types, routes, or major itinerary changes, may be treated as a cancellation and rebooking depending on supplier policy.
We will use reasonable efforts to provide services as confirmed, but reasonable changes may sometimes be necessary for operational, safety, supplier, or service reasons.
All cancellations must be made in writing by the lead traveller or the person who made the booking. The date on which we receive your written cancellation notice is the date used to determine which cancellation charge applies.
Standard cancellation terms
Unless otherwise stated in the quotation or confirmation, the following standard cancellation policy applies:
Minimum charges
The cancellation charges stated above are the minimum Fair Go Travels charges and may increase where hotels, transport providers, airlines, or other suppliers impose stricter terms disclosed at quotation or confirmation stage.
Transfers and day tours
Unless otherwise stated, transfers and day tours may be cancelled free of charge up to 24 hours before service commencement. Certain services, including safaris, train tickets, event tickets, special-rate products, and some boutique or restricted properties, may be subject to stricter or fully non-refundable supplier terms.
Non-refundable items
The following are non-refundable unless otherwise stated in writing:
When no refund applies
A refund will not be issued in the following circumstances:
Refunds
Any refund, where applicable, will exclude non-recoverable bank charges, transfer fees, payment gateway charges, card charges, and exchange losses.
Where a refund is approved, Fair Go Travels will process it within a reasonable timeframe via the original payment method where possible. Refund processing times may vary depending on your bank or payment provider. Fair Go Travels is not responsible for delays caused by banks, card issuers, payment providers, or currency conversion timelines.
In rare cases, we may need to change, postpone, substitute, shorten, or cancel part or all of a booking due to operational requirements or circumstances beyond our reasonable control.
This may include:
Where possible, we may offer:
Where we replace accommodation or a service, we will use reasonable efforts to provide an alternative of comparable standard.
Our liability in such cases will be limited to the amount recoverable from suppliers and/or the amount paid to us for the affected service.
Travel credits
Where Fair Go Travels offers a travel credit instead of a cash refund:
We are not liable for delays, cancellations, losses, injuries, expenses, or changes caused by events beyond our reasonable control. This includes, but is not limited to:
In the event of force majeure, Fair Go Travels may, depending on the circumstances, offer:
Any such refund will be limited to amounts actually recoverable after deducting all non-recoverable costs already incurred by us or our suppliers.
All travellers must:
It is also the traveller’s responsibility to obtain any recommended medical advice, inoculations, or health precautions relevant to the destination or itinerary.
The lead traveller is responsible for confirming that all members of the booking group meet these requirements. Fair Go Travels accepts no liability for consequences arising from a traveller’s failure to hold the required documentation or meet health-related travel requirements.
For itineraries linked to flights or arrival-dependent services, the traveller must provide accurate arrival and departure details and promptly notify us of any change to flight times, flight numbers, or arrival arrangements.
Where airlines or carriers require reconfirmation or other passenger action, that remains the traveller’s responsibility unless we expressly agree otherwise in writing.
We make reasonable efforts to ensure that prices, itineraries, hotel descriptions, transfer times, inclusions, images, and other service information are accurate at the time of publication or quotation. However:
We do not guarantee that every piece of website content will always be free from error or omission, but we will make reasonable efforts to correct material inaccuracies once identified.
Opinions, recommendations, and destination guidance provided on our website or in itinerary materials are intended for general guidance only and should not be treated as guarantees.
Hotels and rooming
Hotel bookings are subject to the policies of the relevant hotel, including:
Special requests such as adjoining rooms, bed type, early check-in, late check-out, room location, floor preference, or view preference are subject to availability and are not guaranteed unless specifically confirmed in writing.
Supplier standards and classifications
Hotel classifications, star ratings, room categories, bedding configurations, vehicle types, and transport classes are based on supplier standards and may vary by provider, destination, and local practice. All such services are subject to supplier availability and operational conditions at the time of confirmation and service delivery.
Transport and baggage
Vehicle type, seating capacity, luggage capacity, and operating conditions are subject to availability and operational requirements. Where reasonably necessary, we may substitute a similar or equivalent vehicle.
Baggage capacity depends on the vehicle type booked. Clients must inform us in advance of excess luggage, oversized baggage, or special items. Additional charges or a larger vehicle may apply where required.
Late arrival and missed departure
Clients must arrive on time for all transfers, tours, excursions, and departures. If a client is late or fails to appear at the agreed time and place, the affected service may be treated as a no-show, and no refund may be due.
Unused services
No refund will be given for unused hotel nights, meals, transport, entrance tickets, excursions, or other services not used by the client for any reason, including voluntary changes, delays, missed departures, or early departure.
Breakages and damage
Travellers are responsible for any breakage, loss, or damage caused by them or any member of their party to accommodation, vehicles, equipment, or supplier property during the trip. The traveller may be required to settle the cost directly with the relevant supplier before departure and remains responsible for indemnifying Fair Go Travels against resulting loss, damage, or claims.
All customers and travellers must:
Fair Go Travels reserves the right to refuse service to, remove, or exclude any traveller from a tour or service without refund where their conduct:
The affected traveller will remain responsible for any additional costs arising from such removal or refusal of service.
Please inform us in advance of any important requirements such as:
We will make reasonable efforts to pass such requests to suppliers, but we cannot guarantee that all special requests can be fulfilled unless confirmed in writing.
Some activities may involve a degree of physical risk. Clients join such activities at their own discretion and risk.
We strongly recommend that all clients obtain comprehensive travel insurance covering cancellation, medical emergencies, accidents, baggage loss, delays, and other travel risks.
For higher-risk tours, trekking, wildlife, adventure activities, or certain multi-day itineraries, comprehensive travel insurance may be required as a condition of booking.
If you choose to travel without suitable insurance, you do so at your own risk.
If Fair Go Travels agrees to share general information about insurance options, that does not make us the insurer and does not remove the traveller’s responsibility to ensure the selected cover is suitable.
Where services are provided by independent suppliers, those services are subject to the terms and conditions of the relevant supplier. Fair Go Travels acts as a travel organiser and booking coordinator for many such services and is not liable for the acts, omissions, delays, negligence, or insolvency of third-party suppliers.
Where we arrange only part of an itinerary, our responsibility is limited to the services we directly arrange or confirm.
To the fullest extent permitted by law, Fair Go Travels will not be liable for indirect or consequential loss, loss of enjoyment, loss of profit, missed connections, personal expenses caused by delay, or loss of personal belongings.
Our total liability, if any, in relation to any claim will be limited to the amount paid to us for the affected service giving rise to the claim.
Nothing in these terms limits liability where such liability cannot lawfully be excluded.
You agree to indemnify and hold harmless Fair Go Travels, its officers, employees, and agents against any loss, liability, damage, claim, penalty, cost, or expense arising from:
This clause applies to the extent permitted by applicable law.
If you face a problem during your trip, you must notify the relevant supplier and Fair Go Travels immediately, or as soon as reasonably possible, so that the matter can first be addressed on the spot.
If the issue is not resolved during travel, you must send us a written complaint within 14 days of completion of the relevant service.
Your complaint should include, where available:
We will review complaints submitted within this period and make reasonable efforts to address them fairly. Delayed reporting may affect our ability to investigate and resolve the matter properly.
We respect your privacy and collect personal information only as reasonably necessary to process bookings, communicate with you, coordinate services, comply with legal obligations, and improve our services.
Information we may collect
We may collect information such as:
How we collect information
We may collect information through:
Information about other travellers
If you provide personal information on behalf of another traveller, you confirm that you are authorised to do so and that you have informed that person that their information will be used in accordance with this policy.
How we use your information
We may use personal information for:
Sharing of information
We may share relevant information with:
Cross-border transfers
Some software platforms, suppliers, or service providers may be located outside Sri Lanka. By booking with us, you consent to the transfer of relevant information where reasonably necessary to manage and deliver your travel services.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to certain uses, or withdraw consent where consent is the legal basis for processing.
We will acknowledge privacy requests promptly and, where Sri Lankan data protection law applies, aim to respond in writing within 21 working days.
Security and retention
We take reasonable steps to protect personal data and retain it only for as long as reasonably necessary for operational, legal, tax, regulatory, and record-keeping purposes. When personal data is no longer required, we will take reasonable steps to delete or anonymise it.
Third-party links
Our website or communications may contain links to third-party websites, booking platforms, hotels, airlines, or other providers. Such links are provided for convenience and reference only. Fair Go Travels does not control and is not responsible for the content, availability, or privacy practices of third-party sites.
Privacy contact
For privacy-related questions, requests, or concerns, please contact us at:
Our website may use essential, functional, analytics, and advertising cookies to improve website performance, remember preferences, understand visitor behaviour, and support marketing activity.
By using our website, you consent to such use, subject to your browser settings and applicable law. For more information, please refer to our Cookie Notice or contact us for details.
Where permitted by law, you agree that confirmations, notices, amendments, and other communications sent by email, WhatsApp, or other official electronic channels may satisfy any requirement for communication in writing in relation to your booking.
All website content, text, branding, logos, graphics, itineraries, photographs, and other materials published by Fair Go Travels are owned by Fair Go Travels or used with permission, unless otherwise stated. They may not be copied, reproduced, distributed, or commercially used without prior written permission, except for personal non-commercial reference.
While we take reasonable care in maintaining our website and digital communications, we do not warrant that the website, messages, or linked systems will always be uninterrupted, error-free, or free from harmful digital elements.
We reserve the right to remove, restrict, or moderate any misuse of our communication channels, comment spaces, or interactive areas, where applicable.
If a client initiates a payment chargeback or payment dispute without valid basis, we reserve the right to:
This clause does not affect any legal rights the client may have under applicable law.
These Booking Terms & Policies are governed by the laws of Sri Lanka.
Any dispute will first be addressed in good faith through discussion. If not resolved, the matter will be subject to the jurisdiction of the competent courts of Sri Lanka.
If any part of these Booking Terms & Policies is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
We may update these Booking Terms & Policies from time to time. The version published on our website at the time of booking will generally apply unless otherwise required by law.
For bookings, changes, cancellations, complaints, or general inquiries, please contact:
Fair Go Travels (Pvt.) Ltd.
Head Office: 128/4, First Lane, Cyril Janz Road, Panadura 12500, Sri Lanka.
Operations Office: 542/10/A, Samurdhi Mawatha, Biyagama, Sri Lanka.
Hotline: +94 767 396 445
General: +94 382 241 179